Terms and Conditions for Travis Perkins

General

These terms of sale (Terms) include our Group Sale Terms. If there’s any contradiction between Group Sale Terms and these terms of sale then the Group Sale Terms will take precedence and are incorporated into any order placed. These Terms apply to any orders you place through this website for products (Products) and any contract (Contract) that TP Offers (a trading name of Travis Perkins PLC and otherwise referred to as ′we′, ′us′ or ‘our’) then makes with you in response to your order. You should print a copy of these Terms and our Group Sale Terms for your future reference. Please note that our Conditions of Website Use, Accessibility Policy and Cookies Policy also apply to your general access and use of our website, and our Privacy Policy applies to our use of your personal information. We recommend that you read these carefully.

Placing Your Order

You must accept these Terms in full before your order can be placed. You must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We’ll send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).

How to Pay

A branch representative will contact you within 24 hours of your order being placed to securely take payment and arrange collection. We accept Visa and Mastercard credit cards, and Maestro, Delta and Visa Electron debit cards. We’ll take payment for your order, including delivery charges, from your debit or credit card. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund.

Products

Each branch clearance site will differ in product range and is subject to while stock lasts. Product images and data is for guidance purposes only and may vary in colour and condition upon viewing.

Faulty Products

Your Rights

In the unlikely event that a product is faulty, not as described or delivered damaged, your rights are set out in our Group Sale Terms. If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights under the Consumer Rights Act 2015 and nothing in these Terms or our Group Sales Terms will affect these rights.

Please Contact Us if There’s an Issue

If there are any issues with the products you’ve ordered, please contact us straight away so we can help. You can email us at enquiry@travisperkins.co.uk or call us on 0330 1233846. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).

Pricing

All prices are advertised inclusive of VAT and are subject to change without prior notice. Prices per product may differ in branch vs online and any price changes are up to the branch manager's discretion.

Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.

Delivery

All products are on a click and collect service however site delivery may be available on selected products - please contact the Branch Manager for availability and cost.

Statutory right to cancel if you’re a consumer

Consumer Cancellation Rights

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our Group Sale Terms.

How to Exercise Your Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

How to Return Products That Have Already Been Delivered to You When You’ve Exercised Your Consumer Cancellation Right

You can arrange for us to collect the Products by emailing enquiry@travisperkins.co.uk, or calling us on 0330 1233846, with your order number and details of the Products you want to return. We’ll then arrange for the Products to be collected by our nominated carrier. Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and Product type.

Your Refund When You Exercise Your Consumer Cancellation Right

We’ll refund your returned Products without undue delay and no later than 14 days after receiving them back. The refund will be made to the same debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.

Other Cancellations / Returns

Unless you are exercising your Consumer Cancellation Right or your rights under the Consumer Rights Act 2015 for a faulty/defective product any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please call 0330 1233846 or email enquiry@travisperkins.co.uk with your order number, postcode and phone number. If we do accept a return of the product/s, they must be returned in their original condition within 30 days of the date of delivery to you. We’ll then arrange for the Product/s to be collected by our nominated carrier and we may deduct a restocking charge from the amount of your refund.

Faulty Products and Products Delivered Damaged

Your Rights

In the unlikely event that a product is faulty, not as described or delivered damaged, your rights are set out in our Group Sale Terms. If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights under the Consumer Rights Act 2015 and nothing in these Terms or our Group Sales Terms will affect these rights.

Please Contact Us if There’s an Issue

If there are any issues with the products you’ve ordered, please contact us straight away so we can help. You can email us at enquiry@travisperkins.co.uk or call us on 0330 1233846. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected product(s).